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Enter the email used when you placed your order Enter your order number. It begins with either 139 or SO.

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Delivery Issue Information

Customers are responsible for promptly inspecting shipment and contents to verify all items shipped are received as expected.

Aquatic Technology Inc. cannot be held responsible for hidden damage, shortages, or missing items that are not reported within 5 business days.

Please keep the damaged packing materials and damaged product until you hear otherwise from us. Many times carriers will require that the damaged package and goods be inspected after a claim has been filed.